Kotaku: Repairs at Joy-Con Repair Center Overwhelmed

small house Has been talking to an unnamed supervisor at United Radio, a Nintendo Joy-Con repair center in New York, who told the publication that they are often overwhelmed with repairs for the Nintendo Switch’s unique controller. Issues revolve around Joy-Con drift issues Nintendo has rarely acknowledged and faced class-action lawsuits from frustrated customers. Back in 2020, even Nintendo President Shuntaro Furukawa had to apologize to customers:

“Regarding Joy-Con, we apologize for any inconvenience caused to our customers,” Nintendo president Shuntaro Furukawa said during a recent investor Q&A session. “We will continue to work on improving our products, but since Joy-Con is the subject of a U.S. class action lawsuit, this remains an open issue and we hope it does not respond to any specific action.”

Nintendo President Shuntaro Furukawa talks to investors in 2020

The New York-based company has only one permanent English-speaking employee, and most temporary workers are Vietnamese immigrants, Kotaku said. The workers either had work visas or were U.S. citizens, and Kotaku was told that some even celebrated passing the civics test while working at the company. Staff turnover at United Radio is also high. Conditions at the company were “very tight” due to the sheer number of Joy-Cons customers sent in for repairs, and high turnover led to “many” repair errors, people who spoke to Kotaku said.

“according to small houseCustomers who sent Joy-Cons from 2017 to 2018 received new replacements, sources said. For a while, this quick fix helped relieve stress. After the first year, however, store crews were forced to repair every set of Joy-Cons. Turnaround times are tight, and the rhythm is hard to maintain. The store’s standard is to repair 90 percent of new Joy-Cons in four days, regardless of whether the personnel company sends them new workers. “

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