Nintendo updates auto-renewal practices for Nintendo Switch Online

The Competition and Markets Authority has notified Nintendo and Sony to update their subscription guidelines for online services. Nintendo has now agreed to change business practices for its Nintendo Switch Online subscription service. The auto-renewal option used to be turned on when a user subscribed to Nintendo Switch Online. Now the auto-renewal option is not turned on by default and must be activated if the user wishes to automatically continue the subscription. Microsoft agreed to the terms back in January, which means Xbox Live and Xbox Game Pass subscribers can get more information about memberships, including how to cancel them and how to get a refund.

“As a result of our investigation, several changes have been made across the industry to protect customers and help address concerns about auto-renewing subscriptions,” said Michael Grenfell, executive director of enforcement at the CMA.

“Today’s announcement therefore concludes our investigation of the online video game industry. Companies in other industries that offer auto-renewing subscriptions should review their practices to ensure they comply with consumer protection laws.”

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